Layered/Specialty Cut

Cancellation Policy

Booking & Deposits: - A non-refundable deposit is required to secure all hair appointments. - Deposits are applied toward the service total at checkout. - Deposits are non-transferable outside of the rescheduling window. Cancellations & Rescheduling: - A minimum of 24 hours’ notice is required to cancel or reschedule. - Cancellations or reschedules made within 24 hours of the appointment will result in a forfeited deposit. - Repeated late cancellations or no-shows may result in restricted booking privileges. Late Arrival Policy: - A 15-minute grace period is provided. - Arrivals beyond 15 minutes may result in a shortened service, service modification, or rescheduling to respect scheduled clients. - Missed time does not qualify for refunds or discounts. Service Scope & Add-Ons: - Hair services are performed as booked. - Shampoo, styling, and additional services are not included unless specifically booked as add-ons. - Requests made during the appointment are subject to availability and may require rescheduling. Contraindications & Hair Condition: For safety and best results, services may be modified or declined if: - the hair or scalp shows signs of active irritation, open wounds, infection, or severe sensitivity - there is excessive matting, buildup, or compromised hair integrity - previous chemical services are undisclosed or incompatible with the booked service Clients are responsible for disclosing prior chemical treatments, recent color services, scalp conditions, or sensitivities before the appointment. Results & Expectations: - Results vary based on hair type, texture, history, and at-home maintenance. - Exact outcomes cannot be guaranteed, and dissatisfaction with results does not qualify for a refund. Policy Agreement: By booking a hair service at Pure Elegance Studios, you acknowledge that you have read, understand, and agree to this policy and all associated service guidelines.

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